Terms and Conditions of Use

Article 1 — Definitions

• Platform: Jeetak Delivery, including the smart app, website and related service channels.
• Customer (User): Any natural person who creates an account and uses the Platform.
• Partner Store: Any restaurant, shop, pharmacy or service provider contracted to offer products/services via the Platform.
• Delivery Courier: The person assigned to deliver an order from the Partner Store to the Customer.
• Order: Any purchase or delivery assignment created via the app or website.
• E-Wallet: Digital balance in the Customer account used under Article 12.
• Force Majeure: Events beyond the Platform’s reasonable control as defined in Article 21.

Article 2 — Platform and scope

Jeetak Delivery is a digital marketplace and logistics coordination platform in the Syrian Arab Republic. It acts as a technical intermediary connecting customers and partner stores, managing and tracking orders with delivery providers, and is not itself the seller, manufacturer or producer of listed goods.

Article 3 — Eligibility

• Users must be at least 18 years old and have full legal capacity.
• A parent/guardian is fully responsible for any use of the app by minors under their care via their account.
• Customers warrant that registration data is accurate and keep it updated.

Article 4 — Accounts and fair use

Service requires a personal account activated with the customer’s mobile number. The Platform may suspend, restrict or close an account immediately if it detects, among other things:

• Abuse of the app or fake/repeated orders in bad faith.
• Failing to receive confirmed orders without acceptable excuse.
• Verbal abuse or mistreatment of couriers or support staff.
• Deliberate defamation or false claims harming the Platform or partners.
• Identity fraud, false data, or multiple accounts to game promotions.

Article 5 — Availability and coverage

Delivery zones and hours depend on partner stores and may be affected by weather, traffic and peak demand. If service is unavailable in an area or period, the customer will be notified in the app with an approximate restore time when possible.

Article 6 — Orders and confirmation

Submitting an order is an offer to buy. The contract becomes binding when the partner store accepts and a confirmation is issued to the customer. The customer is fully responsible for paying the total invoice, including goods, delivery fees and any applicable taxes/government charges.

Article 7 — Cancellation

• Free cancellation while the order is pending and not yet accepted or started by the partner store.
• After acceptance and active preparation, the customer may not cancel; refusing delivery requires paying the full invoice including delivery fees, and Article 10 may apply.
• In exceptional cases the Platform may cancel (e.g. stock-out or courier failure); the customer is notified promptly and prepaid amounts are refunded under Article 13 and the Refund Policy.

Article 8 — Delivery and delay compensation

Delivery may be immediate or scheduled. The Platform endeavours to meet the ETA shown in the app.

Delay clock: Starts when the partner store confirms the order; excludes force majeure, exceptional weather and unusual traffic.

Where delay is attributable to the Platform, compensation follows:

• Compensation is wallet credit or discount codes only — not cash.
• Cap: two compensations per account per month; further cases need manual support review.
• Per-order compensation never exceeds delivery fee plus 25% of order value.

Article 9 — Address accuracy

Customers must set a precise delivery address on the map and be present on arrival. Changing the address after the courier has started may incur extra delivery fees. If the new location is out of coverage or unreachable, the order is cancelled under Article 10.

Article 10 — Fake orders and non-receipt

An order may be treated as fake if, among other things:

• No answer / not present at the delivery point when the courier arrives.
• No response to repeated courier/support contact within 10 minutes of arrival.
• Sudden change to a distant address without prior Platform approval.

Consequence: The account may be auto-blocked. The Platform may dispose of goods to limit loss. Unblocking requires settling 50% of cancelled goods value plus full delivery fees, in cash or from wallet balance if available.

Article 11 — Payments

Supported methods aligned with Syrian infrastructure:

• Cash on Delivery: Pay the full invoice in local currency to the courier on receipt.
• Digital Payment: Via approved Syrian channels (partner banks, telecom e-wallets such as Syriatel Cash, etc.).
• Platform e-wallet: Under Article 12.

For digital payment, ensure sufficient funds before checkout. The payment provider (bank/telecom) is responsible for payment notices and technical debit/transfer issues.

Apple & Google notice: Jeetak orders are physical goods and real-world delivery. Payments are processed by Jeetak and/or local providers or COD — not as Apple In-App Purchase or Google Play Billing. Apple and Google do not bill or refund marketplace orders. Use the app, the Refund Policy, or info@jeetak.store.

Article 12 — E-wallet

• Funding: Top-ups via approved channels, refunded amounts, compensations, promos and codes.
• Use: Pay orders/delivery fees in full or part; settle account dues.
• Non-transferable: Not directly cashable and not transferable between users.
• On account closure: Cash-funded balance may be settled within 30 days of closure request; promo/compensation balances expire.
• Integrity: Wallet may be temporarily frozen if fraud is suspected pending review.

Article 13 — Remedies and returns

If goods arrive damaged, spoiled or different from the invoice, object in the app. See also the Refund Policy.

• Object immediately on receipt; clear photos may be required.
• If the Platform confirms the issue: free re-delivery of correct items or a monetary refund.
• Refund path: Electronic payments — original channel or wallet (customer choice); COD — wallet credit or cash with a later order (customer choice).
• If delivery fails for reasons attributable to the Platform or partner store and the customer prepaid, the full amount is refunded without deduction.

Article 14 — Pharmacy delivery

Medicines and pharmacy items are delivered only via licensed contracted pharmacies:

• Prescription medicines require a valid prescription uploaded in the app.
• Only the licensed pharmacist may accept, refuse or seek clarification; refusal is not a Platform breach.
• The Platform is a technical/logistics carrier of the prescription/order only; professional liability for dispensing rests with the pharmacy.
• Verify items on receipt; returns after receipt only for dispensing error or obvious damage, for drug-safety reasons.
• Prescription data is handled confidentially under the Privacy Policy.

Article 15 — Prohibited items

It is strictly prohibited to order or transport:

• Items illegal under Syrian law.
• Prescription medicines outside Article 14, and narcotics/psychotropics in any form.
• Hazardous, flammable or explosive materials; weapons and ammunition.
• Cash, precious metals and negotiable instruments unless a dedicated service is announced.
• Items suspected stolen, counterfeit or infringing IP.

The Platform and couriers may refuse such items and may notify competent authorities.

Article 16 — Dynamic pricing and offers

Prices and delivery fees may change with source prices, distance and time. Partner stores and the Platform may issue promo codes with conditions. Offers may be changed or stopped anytime without affecting promos already applied to confirmed orders.

Article 17 — Loyalty points

Loyalty points earned on successful orders or in-app achievements expire 90 days after earning and may be redeemed for rewards/discounts/vouchers in the rewards store. Points are not cash and not transferable. Programme rules may change with in-app notice, without affecting points already earned within their validity.

Article 18 — Complaints and feedback

• Dual ratings: Rate store and courier separately after delivery.
• Official complaints: Call +963998864185 or email info@jeetak.store.
• Response time: Within 24 business hours, up to 48 for complex cases. Business days Saturday–Thursday; Friday is a support holiday.

Article 19 — Intellectual property

All IP in the Platform (name, logo, slogan, designs, content, software, databases) is owned by or licensed to the Platform. Copying, reverse engineering, unauthorised access or automated scraping is prohibited and may lead to legal action.

Article 20 — Limitation of liability

• As a technical/logistics intermediary, product quality, safety, fitness and conformity are solely the partner store’s responsibility.
• The Platform’s total liability for any order never exceeds that order’s total including delivery fees.
• No liability for indirect, consequential or lost-profit damages.
• The app/website are not warranted uninterrupted or error-free; reasonable efforts will be made to fix issues promptly.

Article 21 — Force majeure

The Platform is not in breach if performance is prevented or delayed by force majeure, including natural disasters, exceptional weather, power/telecom/internet outages, security unrest, emergency government decisions and general strikes. Obligations resume when the impediment ends.

Article 22 — Account closure

• Customers may close their account anytime via app settings or support.
• Account deletion can also start at jeetak.store/delete-account.
• Outstanding balances must be settled before closure.
• Loyalty points expire on closure; wallet balance follows Article 12.
• Post-closure data handling follows the Privacy Policy and applicable law.

Article 23 — Amendments

The Platform may update these Terms anytime and will notify users in-app of material changes. Continued use after publication constitutes acceptance of the updated Terms.

Article 24 — Governing law

These Terms are governed by the laws of the Syrian Arab Republic. Courts of Damascus have exclusive jurisdiction over disputes arising from or related to these Terms, unless otherwise agreed in writing.

Article 25 — Final provisions

• Severability: If any clause is held invalid, the remainder stays in force.
• Language: Arabic is authoritative; on conflict between translations, Arabic prevails.
• No waiver: Failure to enforce a right is not a waiver.
• Entire agreement: These Terms plus the Privacy Policy and Refund Policy form the entire agreement on use of the services.

Jeetak Delivery — Wait for me at your doorstep

Contact: info@jeetak.store · +963998864185 · Privacy · Refunds · Delete account